Refund & Return Policy for Emmanuel Laboratory Supplies

At Emmanuel Laboratory Supplies, we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our refund and return policy below.

1. Eligibility for Refunds & Returns

We accept refund or return requests under the following conditions:

  • The item received is damaged, defective, or not as described.
  • The item is unused, in its original packaging, and in the same condition as when received.
  • The refund or return request is made within 7 days of receiving the product.

2. Non-Refundable & Non-Returnable Items

Certain items are not eligible for refunds or returns, including:

  • Opened or used items.
  • Items damaged due to misuse, mishandling, or improper storage.
  • Consumables such as reagents, test kits, and laboratory disposables unless they arrived defective.
  • Clearance or discounted items marked as “final sale.”

3. Return & Refund Process

To request a return or refund:

  1. Contact Us – Reach out to our customer service team via email at emmanuellaboratorysupplies@gmail.com or call +254 798 645 928 / +254 716 601 610 with your order number and issue details.
  2. Provide Proof – Attach photos or videos clearly showing the defect, damage, or incorrect item.
  3. Return the Product – Once approved, you will receive return instructions. Return shipping costs may apply unless the issue is due to our error.

4. Refund Options

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through:

  • Original payment method (Processing time: 5–10 business days).
  • Store credit for future purchases.

5. Exchanges

We offer free exchanges for defective or damaged items, subject to product availability. Please contact us to arrange an exchange.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame:

  • Check your bank account or payment platform.
  • Contact your credit card company or bank, as processing times may vary.
  • If the issue persists, reach out to us at emmanuellaboratorysupplies@gmail.com.

7. Questions or Concerns?

For any questions regarding our refund and return policy, feel free to contact us.

We value your trust and strive to resolve any concerns quickly and professionally.
Thank you for choosing Emmanuel Laboratory Supplies!